Accommodation process map

1Notice the work barrier

Identify the task, environment, schedule, communication pattern, or other work condition getting in the way. Focus on its impact at work.

• I can describe the barrier in my own words.
• I have noted specific examples, dates, or situations.
• I have considered what information I am comfortable sharing.

Remember: You can start with the work barrier. Your initial request need not include your full personal story.

2Think through possible changes

List practical adjustments that might help you do the work. Keep the outcome you need in view; an alternative may also be effective.

• I have written down at least one change to explore.
• I can explain how it might help with the barrier.
• I have noted what I have already tried.

3Make the request

Contact the manager, HR partner, or accommodation contact your workplace identifies. A written request helps keep a clear record. Ask who will handle it and what happens next.

• I have sent or documented my request and kept a copy.
• I know whom I contacted and when.
• I have asked for the next step and expected response date.

Remember: The request letter can help you start. Review and edit it before sending.

4Take part in the conversation

Discuss the barrier, possible changes, and effective alternatives. Ask what information is needed for a decision, who receives it, and how it will be handled.

• I have prepared questions and preferred options.
• I have asked for clarification about unclear documentation requests or options.
• I have kept notes of conversations, dates, and agreed next steps.

5Get the decision and try the plan

Ask for a written decision: what was approved, when it starts, who puts it in place, and when you will review whether it works.

• I have the written decision or summary.
• I know who owns each next action and its date.
• I have set a date to check whether the change is effective.

6If it stalls, changes, or is denied

Ask for a clear written reason. Find out which alternatives were considered and what reconsideration or escalation path exists. You may seek a trusted advocate or qualified professional.

• I have asked for the reason in writing and kept the response.
• I have asked about effective alternatives or a partial solution.
• I have asked how to request reconsideration or escalate.
• I have recorded follow-up dates and preserved requests, documents, and replies.

Remember: For more documentation, ask what specific question it needs to answer and why. You can ask NDaccommodations about human support or mediation.

7Review and update

Work needs and circumstances can change. Check whether the agreed support is working and reopen the conversation if needed.

• I have noted what is working and what is not.
• I have followed up with the responsible person.
• I have saved the latest agreement and follow-up record.